FAQs

It generally takes 24-48 hrs (working days) for us to process and dispatch your order.

Standard processing times for orders are within 24-48 hours (working days). If still it's not dispatched, then you can contact us and our team will provide you with the update.

The usual delivery time for all the areas are as below:

• – In Victoria, approximately 8 – 13 working days
• – In NSW, SA, ACT, QLD, approximately 10 – 15 working days
• – In WA, NT and TAS, approximately 12 – 19 working days

*If courier people are busy in particular route then could be further delays.

We have an option to add Delivery Notes while placing the order. You can either provide a special instruction or mention the safe place/location to safely drop the order.

Once the order is dispatched, we cannot change or update the address. You need to carefully put & review your details while placing the order.

Sorry once the order is placed, we cannot amend or add new items to it. Unfortunately, we cannot add items, exchange or amend the orders.

You need to contact us immediately via Live chat, Email or Whatsapp Messages. We will try our best to update it, but due to auto sync system, we can’t guarantee that we can change the order.

You can track your order through the tracking provided to you to check its status. For more details, you may contact us at sales@mattressoffers.com.au and our team will respond to you ASAP.

We dispatch the items simultaneously, but in individual parcels, so chances are there that they might get separated during transit. Please allow few more days to get other parcels delivered.

If you have received wrong order then contact us via Email, Live Chat, Whatsapp messages or Facebook. Our support team will respond and help resolve the issue ASAP. Please provide clear photos of the wrongly received product.

Sorry, we do not have express shipping option yet. We have standard delivery time frame for different areas.

We use multiple courier partners to deliver orders as efficiently and effectively as possible.

Current list of couriers:

• Auspost - 03 8847 9045
• Aramex Australia (Fastway) - https://www.aramex.com.au/courier-locator/
• Toll - 1300 865 547
• Direct Freight Express - 1300 347 397
• Courier Please - 1300 36 1000
• Allied Express - 13 13 73
• Hunter Express - 02 9780 4099
• 4PX Express - https://4pxexpress.com.au/#contact_sub

Sorry, once the order is placed, it cannot be cancelled as we do not take much time to process the order.

If you still do not need the order then you can reject the delivery. If the item is delivered, and is not wanted, we can arrange return of the item also. Please check our returns policy.

Yes, you can provide instructions for delivery in the delivery note while placing the order.

You might see the order is dispatched from warehouse but the tracking still shows invalid or no results appear.

We suggest you to kindly wait for the below stated number of days for your state:

• VIC - 1-2 business days
• NSW - 2-4 business days
• SA - 2-3 business days
• QLD - 2-4 business days
• WA - 4-6 business days
• TAS - 1-2 business days
• NT - 4-6 business days
• ACT - 2-3 business days

Yes, we can place the order and send the invoice on your behalf if you want to pay via Bank Transfer payment option.

If received damaged or faulty product then please do contact us immediately via Email, live chat, WhatsApp messages & Facebook etc.

Please share the photos & a small video showing the issue. Our support team will respond ASAP and help resolve it.

To check the shipping cost, simply put your postcode on the product page and it will automatically calculate and show the shipping cost. You can also contact us with your postcode and product details and we will check and confirm you the shipping cost.

The order confirmation is sent to you immediately after placing the order via auto-mail.

Please check your email spam folder, you might find it there or you might have entered a wrong email ID.

You can contact us with your Full name and address so we can confirm the order for you and resend the email with updated email ID.

We can arrange the return of the product, provided it must be in original packing.

We will than provide you the store credit after returning the product back to us and then you can use it to make your next purchase.

* Return charges will be incurred in case of change of mind (return policy)

Yes you can. Product must be in original packing & you need to contact us via Email, Live Chat, whatsapp messages or Facebook and let us know you want to return the product along with the reason and photos of the product. Our support team will get back to you & help you out accordingly.

*In case of change of mind, return charges will be incurred.

We can arrange for the return but for return in case of change of mind, it will incur the return cost which will be calculated by the warehouse team in coordination with the courier company & will let you know.

On approval from your end, we will send you the return postage stamp for returning the shipment back to our warehouse and also can send you the return address to post it back to us, if needed.

Moreover, we equally need the confirmation from your end, that the product is still in the original packaging by sending a photograph of the same. On receiving the shipment back to the warehouse & inspected by team, we will initiate a refund by deducting the agreed return cost via the original payment made.

The refund normally takes 1–3 business days to process from the account team, once approved. It takes a few days to receive the refund to your account, depending on your bank.

The refund is always processed via the original mode of payment used to place the order in 1–3 business days, once approved.

We will apply for a refund via original payment mode and you can login and check your BNPL account and see the refund there. Your BNPL payment provider will refund your bank account, if any amount needs to be refunded to you.

You can go to the product page and put your email id in the waiting list. Once the product comes back in stock, our automail system will notify you via automail.

We have a 12 months warranty on all products and 3–6 months warranty on electronic parts.

You can claim the warranty anytime within the warranty period. You just simply need to contact us via Email, Live Chat, WhatsApp messages, or Facebook. Share the issue with the product, along with some photos & videos and our support team will help you out.